Conflict management

Conflicts are in us and in our surroundings on a daily basis. Many of the conflicts that we meet can be prevented. It requires work to prevent conflicts, but it does not mean avoiding conflicts. Preventing conflicts requires an awareness of the underlying causes and strategies for dealing with these situations. To avoid a conflict is like ignoring it. Instead, it is important to talk about it and to spend energy on solving the conflict.

We provide knowledge of, and a series of tools for, managing conflicts. We take into consideration that there are different types of conflicts and conflicts on different levels. Conflicts are often found on individual, group and organisational level. In addition, there are conflicts concerning goals, things, interests and roles.

We use the following tools, among other things, to increase awareness of different types of conflicts and for solving the conflict itself:

SDI (Strength Deployment Inventory) – Elias Porter
Element B (Behaviour) – Will Schutz
Radical collaboration (Förtroendefullt samarbete) – Jim Tamm and Ronald Luyet
The conflict's levels (Konfliktens nivåer) – Thomas Jordan